Shipping and Returns Policy
Below is information on our shipping and returns policy including costs of postage, weights of items etc. If you have any questions that are not answered on this page please don't hesitate to contact us on our customer service email address: firstname.lastname@example.org.
Deliveries are made according to Royal Mail delivery times. There are no deliveries on Sundays or on public holidays. We will notify you by e-mail when your order is dispatched. Royal Mail have planned strikes so please factor this in prior to purchase as we take no responsibility for late parcels due to this.
What happens if I am not in to receive the order?
If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.
Returns and Cancellations
What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time.
In order to be able to offer you a fast delivery service. This means that unfortunately it is not always possible to cancel your order.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Streamz reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us within 14 days of receiving your item. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".
Before placing your order, please be careful to check product size information. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please head to contact us where our customer service team will be happy to help.
All personalised items from Streamz are made to order; this includes items purchased from our "pre-designed" section or items purchased through affiliated merchandise stores.
Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions.
T-Shirts (standard t-shirt £24.99 - £26.99):
Hoodies (Premium Hoodie (£42.99):
Kids Hoodies and Sweatshirt: